Dedicated Customer Support
International Networks believes that great service means great support, and that the customer always comes first. We know how frustrating it can be trying to find answers to your questions or looking for help with your services. To meet our customer's needs, we have made providing support our top priority. Our staff consists of experienced Unix Systems Administrators with over 5 years of experience in the hosting market. At International Networks, there are several different support options available.
Support Options
Customer Account Panel
We have created a customized Customer Account Panel to assist our customers in handling their accounts, and obtaining support. We recommend that customers log into the Customer Account Panel first to obtain support. The Customer Control Panel enables you to modify your personal information, billing information, services, tools to monitor and manage your server and access to our online help desk.
Knowledge Base
We have compiled a list of frequently asked questions, tips, tutorials and information to assist our customers with handling their servers and accounts. Most of our customers' questions can easily be found here. We ask that customers try to find the answers here before requesting support.
IRC Support
We provide live support via Internet Relay Chat (IRC) on EFNet. For up to the minute news and alerts, please join/idle in #intnetworks. This is one of the easiest methods to obtain support.